Refund policy

30-Day Returns

Return requests should generally be submitted within 30 days of the Estimated Delivery Date.

 

Return Condition

Returned products should be unused, uninstalled, and returned with their original packaging, accessories, and components.Products that have been installed, used, damaged, or returned with missing components may not qualify for a full refund.

 

Customer-Requested Returns

If you ordered the wrong part, selected the wrong vehicle application, changed your mind, or otherwise return an item for reasons unrelated to a MOCA error or product issue, you are responsible for return shipping costs.
Depending on the condition of the returned product, a restocking fee may apply to opened, used, incomplete, or otherwise non-resalable returns.

 

MOCA-Responsible Returns

If you receive an incorrect, damaged, or defective product due to an issue attributable to MOCA, we will provide an appropriate return solution and cover eligible return shipping costs. Restocking fees will not apply to approved MOCA-responsible returns.

 

How to Request a Return

Log in to your MOCA account and submit a return request for the relevant order. When available, the system will provide return instructions and RMA information.

Photos or videos are not always required, but providing them may help us review and resolve the issue more quickly.

If you are unable to complete the return request through your account, please contact MOCA Customer Support.

 

Refunds & Replacements

Once the returned product has been delivered to our warehouse and inspected, approved refunds will be issued to the original payment method.

Replacement or reshipment may also be available depending on the circumstances.

MOCA does not reimburse installation labor or other costs outside the original product order.